Refund policy

Thank you for shopping at Zeplo. We want you to be happy with your purchase.

RETURNS
You have 30 calendar days from the date you received your item to request a return. To be eligible, your item must be unused, in its original condition and packaging.

REFUNDS
Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds go back to your original payment method.

EXCEPTIONS
Perishable goods, custom/personalized items, and items marked final sale cannot be returned.

DAMAGED OR FAULTY ITEMS
Under Australian Consumer Law, you're entitled to a repair, replacement, or refund for a major failure, and compensation for other reasonably foreseeable loss. Nothing in this policy excludes, restricts, or modifies any consumer guarantee that cannot lawfully be excluded under the Australian Consumer Law.

SHIPPING COSTS
You're responsible for return shipping costs unless the item is faulty or not as described.

Contact us at zeplo.store@gmail.com with any questions.