Shipping policy

SHIPPING POLICY

Last updated: 28/07/2026

This Shipping Policy explains how Zeplo processes, ships, and delivers orders placed through our Site.

1. ORDER PROCESSING
Orders are typically processed within 1–2 business days of being placed. Processing times may be longer during peak periods, promotions, or public holidays. You will receive a confirmation email once your order has been placed, and a separate notification once it has shipped.

2. SHIPPING TIMES
Estimated delivery times vary depending on the product and your shipping destination, and are displayed at checkout prior to purchase. These are estimates only and are not guaranteed delivery dates. Zeplo is not liable for delays caused by circumstances outside our reasonable control, including customs clearance, carrier delays, extreme weather, or other events of force majeure.

3. TRACKING
Once your order ships, you will receive a tracking number by email so you can follow your delivery's progress. If you have not received tracking information within [X] business days of placing your order, please contact us.

4. SHIPPING COSTS
Shipping costs are calculated at checkout based on your order and delivery destination, and will be clearly displayed before you complete your purchase.

5. INTERNATIONAL ORDERS
For orders shipped internationally, you are responsible for any customs duties, import taxes, or fees imposed by your country. These charges are determined by your local customs authority and are not included in your order total.

6. ADDRESS ACCURACY
You are responsible for providing an accurate and complete shipping address at checkout. Zeplo is not responsible for orders that are delayed, misdelivered, or lost due to incorrect address information provided by the customer. If you notice an error after placing your order, contact us as soon as possible so we can attempt to correct it before dispatch.

7. LOST OR DAMAGED PARCELS
If your order arrives damaged, or does not arrive within a reasonable time beyond the estimated delivery window, please contact us at zeplo.store@gmail.com with your order number so we can investigate with the carrier and arrange a resolution.

8. UNDELIVERABLE OR RETURNED PARCELS
If a parcel is returned to us as undeliverable due to an incorrect address, failure to collect, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment in these cases.

9. CHANGES TO THIS POLICY
We may update this Shipping Policy from time to time to reflect changes in our shipping practices or carrier arrangements. Any changes take effect once posted on the Site.

10. CONTACT
Questions about shipping can be sent to zeplo.store@gmail.com.